Thank you for choosing Hike (https://hike.com.ng). We aim to deliver exceptional social media boosting services and ensure your satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Introduction

We are committed to providing high-quality services to enhance your social media presence. If, for any reason, you are not satisfied with your purchase, this policy explains our refund procedures.

2. Refund Eligibility

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 2 days of your purchase date.
• The service must not have been fully delivered or completed (e.g., boosting campaigns not yet executed).
• You must provide proof of purchase, such as an order confirmation email or transaction ID.

3. Non-Refundable Services

The following are not eligible for refunds:

• Services that have been fully delivered (e.g., completed follower or engagement boosts).
• Custom or personalized boosting campaigns tailored to your specifications.
• Promotional or discounted services marked as non-refundable at the time of purchase.

4. Refund Process

If you meet the eligibility criteria, follow these steps to request a refund:

1. Contact our support team at support@hike.com.ng or +234 912 628 5456 with your request.
2. Provide your order number and a brief explanation of why you’re seeking a refund.
3. Our team will review your request and respond within 3 business days with approval or further instructions.
4. If approved, your refund will be processed within 5-7 business days and credited to the original payment method used for the purchase.

Note: Processing times may vary depending on your payment provider.

5. Exchanges

We do not offer direct exchanges for services. If you wish to modify your order (e.g., change the boosting package), please contact us before the service is delivered to discuss available options. If the service has already started, you may need to place a new order.

6. Issues with Service Delivery

If you experience issues such as non-delivery, partial delivery, or services not matching the description (e.g., fewer followers than promised), please notify us immediately at support@hike.com.ng or +234 912 628 5456. We will investigate and, if verified, offer a resolution such as a partial refund, service correction, or full refund at our discretion.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Please review this policy periodically.

8. Contact Us

If you have questions, concerns, or need assistance with our Refund Policy, feel free to reach out:
Email: support@hike.com.ng
Phone: +234 912 628 5456

We’re here to ensure your experience with Hike is smooth and satisfactory. Thank you for trusting us with your social media growth!